Privacy Policy

Prism Lens Limited (“Prism Lens Limited,” “we,” “us,” or “our”) provides mobile applications and related digital services. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our apps, websites, support channels, and related features. This document is a general template and should be reviewed by qualified legal counsel to confirm that it matches your actual data practices and legal obligations.

Scope

This Privacy Policy applies to our mobile applications and any related services, features, content, subscriptions, customer support interactions, and promotional communications that link to or reference this Privacy Policy.

It does not apply to third-party products or services that we do not control, even if they are accessible through our app or are mentioned inside our service.

Who Is Responsible for Your Data?

Prism Lens Limited is the entity responsible for deciding how personal information is collected, used, and disclosed under this Privacy Policy.

Where local law applies different controller, business, or operator concepts, references to “we” should be read in a manner consistent with those concepts.

What Information Do We Collect?

We may collect the following categories of information, depending on how the app is configured and how you use it:

• Device and technical information, such as device model, operating system, app version, language, time zone, crash logs, diagnostic signals, and approximate network information.
• Usage information, such as session activity, feature interactions, in-app navigation, content views, button taps, subscription screen events, and engagement history.
• Identifiers, such as IP address, device identifiers, advertising identifiers where permitted, installation identifiers, and account identifiers if accounts are enabled.
• Information you provide directly, such as name, email address, feedback, support requests, uploaded content, profile details, questionnaire answers, or other materials you choose to submit.
• Transactional information related to purchases, such as product type, subscription status, renewal state, receipt verification results, and limited billing metadata made available by the platform.
• Content and permissions data if the app uses device capabilities, such as photos, camera, microphone, files, notifications, or contacts, to the extent enabled in the app.

We may also infer information from the data above, such as whether a feature is popular, whether a subscription offer is relevant, or whether fraud-prevention review is needed.

Purposes Of Processing

We may use personal information to:

• provide, operate, maintain, and improve the app and its features;
• authenticate users and manage accounts where account functionality exists;
• process purchases, subscriptions, renewals, restorations, and entitlement checks;
• personalize content, onboarding, feature recommendations, and paywall experiences;
• respond to customer support requests, complaints, and operational inquiries;
• monitor performance, debug errors, detect abuse, prevent fraud, and maintain security;
• send service messages, transactional notices, legal notices, and updates about changes to the app or these terms;
• measure marketing effectiveness and understand how users discover and interact with the service, where permitted by law;
• comply with legal obligations, enforce our agreements, and protect rights, safety, and property.

How Do We Share Personal Information?

We may disclose personal information to the following categories of recipients when reasonably necessary:

• service providers that host infrastructure, store data, provide analytics, process customer support tickets, deliver communications, or support security and fraud prevention;
• payment processors, app distribution platforms, and subscription infrastructure providers that support in-app purchases, renewals, verification, and charge handling;
• professional advisors, auditors, insurers, and corporate transaction counterparties where disclosure is necessary for legal, compliance, financing, or restructuring purposes;
• public authorities, regulators, law enforcement, courts, or other parties where disclosure is required by law or reasonably necessary to establish, exercise, or defend legal claims;
• affiliated entities or successors in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

We do not sell personal information in the ordinary meaning of that term. If a law treats certain analytics, advertising, or identifier-sharing practices as a “sale,” “sharing,” or similar regulated disclosure, we will handle those practices in accordance with applicable law.

If we use third-party providers, we expect them to process personal information on our behalf under contractual or legal restrictions that are appropriate for the service provided.

Legal Bases (EEA, UK, And Switzerland)

If you are in the European Economic Area, the United Kingdom, or Switzerland, we may process personal information under one or more of the following legal bases:

• performance of a contract, such as providing the app, processing subscriptions, or responding to service requests;
• legitimate interests, such as improving the app, securing the service, preventing abuse, and understanding product performance, provided those interests are not overridden by your rights;
• compliance with legal obligations, such as retention, accounting, tax, consumer protection, and regulatory requirements;
• consent, where consent is required by law, such as for certain tracking, marketing, or device-permission activities.

Where consent is the legal basis, you may withdraw it using the app, device, or platform controls available to you, without affecting earlier lawful processing.

How Do We Protect Your Information?

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, and unlawful disclosure. These measures may include access controls, role-based permissions, environment segregation, encryption in transit, logging, monitoring, and vendor review processes where appropriate to the sensitivity of the information involved.

No system can guarantee absolute security. You should also use appropriate safeguards on your own devices, such as strong passwords, current operating system updates, and reasonable caution when sharing information through any digital service.

Data Retention Periods

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the service, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and protect the integrity of the platform.

Retention periods may vary based on the category of information, the sensitivity of the data, whether an account or subscription remains active, whether a support or dispute record is open, and whether laws require longer storage. When information is no longer needed, we will delete it, de-identify it, or store it in a manner that isolates it from active use, where reasonably possible.

Transfer Of Data Outside Your Country

Your information may be processed in countries other than the country where you live. Those countries may have data protection laws that are different from the laws in your jurisdiction.

When applicable law requires safeguards for international transfers, we will rely on appropriate mechanisms, such as contractual protections, adequacy decisions, or other recognized transfer tools. Data may also be processed by service providers that operate globally.

Your Rights

Depending on where you live and subject to applicable law, you may have the right to request access to personal information, correction of inaccurate information, deletion, portability, restriction of processing, objection to certain processing, or withdrawal of consent where consent is the basis for processing.

You may also have the right to appeal a denial of a privacy request or to lodge a complaint with a supervisory authority. To exercise any rights available to you, use the information in the Contact section at the end of this Privacy Policy.

Links And Integrated Services

The app may link to third-party websites, tools, plug-ins, or services that operate under their own terms and privacy notices. We are not responsible for the privacy, security, or content practices of those third parties.

If you choose to interact with third-party services, the information collected by those parties will be governed by their own policies.

Children’s Privacy

Our services are not directed to children under the age required by applicable law for independent digital consent unless a product-specific experience clearly states otherwise. We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child may have provided personal information unlawfully, a parent or guardian should use the Contact section at the end of this Privacy Policy so that we can review the issue and take appropriate steps.

Cookies, SDKs, And Ad Choices

Because our services are primarily delivered through mobile applications, we may use SDKs, local storage, pixels, APIs, and similar technologies rather than browser cookies alone. These technologies may support authentication, security, settings persistence, analytics, crash reporting, subscription measurement, and limited advertising or attribution functions where permitted.

You may be able to control certain data collection through your device settings, platform privacy controls, consent prompts, and advertising preferences, including Apple’s App Tracking Transparency framework where applicable. Some controls are offered by the device or platform rather than by us directly.

Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or product changes. When required, we will provide notice through the app, the store listing, or other reasonable means, and the revised version will apply from its effective date. Please review this Privacy Policy periodically.

Contact

The following is the only channel for privacy inquiries, rights requests, and data protection questions under this Privacy Policy: support@prismlensapps.com

This page is provided for general informational purposes and is not legal advice.